Privacy Policy

Privacy Policy
User privacy is of paramount importance to DROOV Pte. Ltd. DROOV Pte. Ltd. Singapore has developed this Privacy Policy to explain the manner in which DROOV Pte. Ltd. collects, uses, discloses, transfers, and stores User information. Users are advised to familiarize themselves with DROOV Pte. Ltd Singapore privacy practices and keep themselves updated with the changes here to from time to time.
By mere use of the Platform, the User expressly consents to DROOV Pte. Ltd. use and disclosure of Users Personal Information (as defined below) in accordance with this Privacy Policy. This Privacy Policy shall be deemed to be incorporated into the Terms and Conditions and shall be read in addition to and in conjunction with the Terms and Conditions. In the event of any inconsistency or ambiguity arising between the Terms and Conditions and the terms of this Privacy Policy, the provisions in this Privacy Policy to the extent of such inconsistency or ambiguity, shall prevail.
For the purpose of this Privacy Policy, all capitalized terms shall have the meaning so assigned to them in the Terms and Conditions.
1. COLLECTION AND USE OF PERSONAL INFORMATION
1.1. DROOV Pte. Ltd Singapore may collect, through the Platform, the information which is of a personal nature to the User, including without limitation the following: the drivers name, email, contact details information, payment information, vehicle preferences, Vehicle location, destination to which the Vehicle is driven to and route taken to reach destination during the booking Period and booking details (Personal Information). DROOV Pte. Ltd Singapore may use this information to send Users updates about their bookings, questionnaires to measure User satisfaction with DROOV Pte. Ltd Singapore and announcements about new updates DROOV Pte. Ltd Singapore may offer. Passenger / Users are not required to provide their billing address as well as credit/debit card details as driver  collect money directly from passenger and DROOV Pte. Ltd Singapore shall not save any details related to banking, credit cards . DROOV Pte. Ltd Singapore uses this information only for billing purposes. 
1.2. DROOV Pte. Ltd Singapore may also use Personal Information for internal purposes such as auditing, data analysis, and research to improve its services.
1.3. DROOV Pte. Ltd Singapore will occasionally ask the Users to complete optional online surveys. DROOV Pte. Ltd Singapore uses this data to tailor User experience on the Platform, providing the Users with content that DROOV Pte. Ltd. thinks Users might be interested in and to display content according to User preferences.
2. MANNER OF DEALING WITH PERSONAL INFORMATION
2.1. DROOV Pte. Ltd Singapore gathers some information automatically and stores it in log files. This information includes Internet Protocol (IP) addresses, browser type and language, Internet Service Provider (ISP), referring and exit pages, operating system, date/time stamp, and click stream data.
2.2. DROOV Pte. Ltd Singapore uses this information to understand and analyze trends, to administer the Platform, to learn about user behavior on the Platform, and to gather demographic information about DROOV Pte. Ltd Singapore user base as a whole. DROOV Pte. Ltd Singapore may use this information in its marketing and advertising services.
2.3. DROOV Pte. Ltd Singapore uses Personal Information to provide the services that the User requests. DROOV Pte. Ltd Singapore will provide the User with the ability to opt-out of such uses. DROOV Pte. Ltd Singapore uses Users Personal Information to resolve  troubleshoot technical platform problems; help promote a safe service; does not collect  money from users its driver who collects money for his service we are just providing technology for using the application.  
3. COOKIES AND OTHER TECHNOLOGIES
3.1. When Users register themselves on the Platform, DROOV Pte. Ltd Singapore creates Users profile; we send them otp 4 digit authentication code to login to our application.
 3.2. Based on User’s previous visits to the Platform, third-party vendors, including Google, use “cookies” to display advertisements on behalf of DROOV Pte. Ltd Singapore across the internet.
3.3. Additionally, the User may encounter “cookies” or other similar devices on certain pages of the Platform that are placed by third parties. DROOV Pte. Ltd Singapore does not control the use of cookies by third parties. If the User chooses to book on the Platform, DROOV Pte. Ltd Singapore collects information about User booking details.
4. DISCLOSURE TO THIRD PARTIES
4.1. At times DROOV Pte. Ltd Singapore may make certain Personal Information of the Users available to strategic partners or other professional organizations that work with DROOV Pte. Ltd Singapore to provide Services or that helps DROOV Pte. Ltd Singapore market to Users.
4.2. Service Providers
DROOV Pte. Ltd Singapore shares Users Personal Information with companies who provide services such as information processing, extending credit, fulfilling Users bookings, managing and enhancing User data, providing customer service, assessing User interest in DROOV Pte. Ltd Singapore products and services, and conducting User research or satisfaction surveys. These companies shall handle User Personal Information according to this Privacy Policy.
4.3. Others
4.3.1. It may be necessary by law, legal process, litigation, and/or requests from public and government authorities for DROOV Pte. Ltd Singapore to disclose Users Personal Information.
4.3.2. DROOV Pte. Ltd Singapore may also disclose information about the User if it determines that for purposes of national security, law enforcement, or other issues of public importance, disclosure is necessary or appropriate.
4.3.3. DROOV Pte. Ltd Singapore may also disclose information about the Users if it determines that disclosure is reasonably necessary to enforce DROOV Pte. Ltd Singapore terms and conditions or protect its operations or Users. Additionally, in the event of reorganization, merger, or sale DROOV Pte. Ltd Singapore may transfer any and all Personal Information DROOV Pte. Ltd Singapore collects to the relevant third party.
5. PROTECTION OF PERSONAL INFORMATION
5.1. DROOV Pte. Ltd Singapore has taken adequate measures to protect the security of Users Personal Information and to ensure that Users choices for its intended use are honored. DROOV Pte. Ltd Singapore takes robust precautions to protect User data from loss, misuse, unauthorized access or disclosure, alteration, or destruction.
5.2. DROOV Pte. Ltd Singapore assures Users that their payment transactions are safe and secure. When Users place bookings or access their personal account information, they’re utilizing secure server software SSL, which encrypts their Personal Information before it’s sent over the Internet. SSL is one of the safest encryption technologies available.
5.3. Users Personal Information is never shared outside DROOV Pte. Ltd Singapore without User permission, except under conditions explained above. Inside the company, data is stored in password-controlled servers with limited access to employees and other personnel or consultants on a need-to-know basis.
5.4. To ensure safety of Users Personal Information, Users are advised against sharing their OTP with anyone.
6. ACCESS TO PERSONAL INFORMATION
DROOV Pte. Ltd Singapore provides Users with the means to ensure that their Personal Information is correct and current. Users may review and update this information at any time by logging into their account or by visiting the My Profile section. Users can also change their details related to their profile by logging into their account.
7. THIRD-PARTY SITES AND SERVICES
7.1. DROOV Pte. Ltd Singapore contracts with third-party vendors, including Google, to display advertisements on behalf of DROOV Pte. Ltd Singapore across the internet. These third-party vendors may use information (not including User name, email address, or telephone number) about User’s visits to the Platform and User’s interaction with DROOV Pte. Ltd Singapore services on the Platform to display such advertisements. DROOV Pte. Ltd Singapore r shall however, not be responsible for misuse of such information of the User by any third-party vendors.
7.2. The Platform links to other websites or applications that may collect Users Personal Information. DROOV Pte. Ltd Singapore is not responsible for the privacy practices or the content of those linked Platforms. DROOV Pte. Ltd Singapore may indicate to the User that he is getting linked to a third party Platform. The User is required to carefully read and understand the terms of use or privacy policy of such third party Platform prior to browsing such Platform or transacting thereon.
7.3. DROOV Pte. Ltd Singapore uses third-party advertising companies to serve ads when the User visits the Platform. These companies may use information (not including User name, email address, or telephone number) about Users visits to this and other Platforms in order to provide advertisements about goods and services of interest to the User.
7.4. Third-Party Vehicle Suppliers: Users Personal Information may be forwarded to any third-party vehicle supplier used by DROOV Pte. Ltd Singapore. Other material related to the booking may also be sent to them. Contact detail of the supplier may be provided to the User for seeking any assistance.
7.5. Any Third-Party Service Suppliers: DROOV Pte. Ltd Singapore may use third-party service suppliers to process Users Personal Information on DROOV Pte. Ltd Singapore behalf. For example, DROOV Pte. Ltd Singapore may use service suppliers to send the booking information on DROOV Pte. Ltd Singapore behalf to the supplier of the rental car booked by the User, or third parties may be instructed to contact the User. The third parties involved in any of these services would be bound by confidentiality agreements and would not be allowed to use the Users Personal Information for any purposes other than those specified above.
8. CONSENT
8.1. By using the Platform and/ or by providing his information, the User consents to the collection and use of the information User discloses on the Platform in accordance with this Privacy Policy, including but not limited to Users consent for sharing Users Personal Information as per this Privacy Policy.
8.2. The User agrees and acknowledges that his Personal Information collected through the Platform may be transferred across national boundaries and stored and processed in any the country around the world. User also acknowledges that in certain countries or with respect to certain activities, the collection, transfer, storage, and processing of User information may be undertaken by trusted third party supplier of DROOV Pte. Ltd Singapore such as, web hosting providers, communication services, and web analytic providers, to help facilitate DROOV Pte. Ltd Singapore in providing certain functions.
8.3. DROOV Pte. Ltd Singapore Privacy Policy is subject to change at any time without notice. To make sure the Users are aware of changes, if any, Users are advised to review this policy periodically.
8.4. By visiting the Platform and availing the Services, Users agree to be bound by the terms and conditions of this Privacy Policy. Users are advised to not use or access the Platform, if they do not agree with the terms and conditions of this Privacy Policy.
8.5. Unless stated otherwise, the Privacy Policy applies to all information that DROOV Pte. Ltd Singapore has about the User and Users account.
8.6. If DROOV Pte. Ltd Singapore decides to change the Privacy Policy, DROOV Pte. Ltd Singapore will post those changes on the Platform, so that the Users are always aware of what information DROOV Pte. Ltd Singapore collects, how DROOV Pte. Ltd Singapore uses it, and under what circumstances DROOV Pte. Ltd Singapore discloses it.
9. OPT-OUT
9.1. From time to time, DROOV Pte. Ltd Singapore may communicate with Users who subscribe to its services via email or text message DROOV Pte. Ltd Singapore r provides Users the opportunity to exercise an opt-out choice if they do not want to receive non-essential communication from DROOV Pte. Ltd Singapore, such as emails or updates from DROOV Pte. Ltd Singapore regarding new services offered on the Platform or if Users do not want DROOV Pte. Ltd Singapore to share their Personal Information with third parties. The opt-out choice may be exercised by ticking or un-ticking the appropriate box if such checkbox is available at the points where Users Personal Information is collected or by contacting DROOV Pte. Ltd Singapore www.droov.app DROOV Pte. Ltd Singapore will process Users unsubscribe request as soon as possible, in some circumstances Users may receive a few more emails until the unsubscribe request is processed. Users also may opt-out of receiving such emails by clicking on the “unsubscribe” link within the text of the email.
9.2. If the Users want to remove their Personal Information from the Platform or withdraw all consents given by them to DROOV Pte. Ltd Singapore, they can do so by writing to support@droov.app
9.3. For the avoidance of doubt, it is stated that User information like, transaction records would be retained by DROOV Pte. Ltd Singapore for internal audit and security purposes for as long as legally permitted.
9.4. User’s may opt-out of Google’s use of “cookies” by visiting Google’s Ads Settings. Alternatively, User’s may opt-out of third-party vendor’s use of “cookies” by visiting the Network Advertising Initiatives opt-out page.
10. LIMITATION OF LIABILITY
10.1. DROOV Pte. Ltd Singapore is not responsible for any breach of security or for any actions of any third parties that receive the Users Personal Information.
10.2. Notwithstanding anything contained in this Privacy Policy or elsewhere, DROOV Pte. Ltd Singapore shall not be held responsible for any loss, damage or misuse of the User Personal Information, if such loss, damage or misuse is attributable to a Force Majeure Event (as defined below).
10.3. A Force Majeure Event shall mean any event that is beyond the reasonable control of DROOV Pte. Ltd Singapore and shall include, without limitation, sabotage, fire, flood, explosion, acts of God, civil commotion, strikes, lockouts or industrial action of any kind, riots, insurrection, war, acts of government, computer hacking, civil disturbances, unauthorized access to computer data and storage device, computer crashes, breach of security and encryption, and any other similar events not within the control of DROOV Pte. Ltd Singapore and which DROOV Pte. Ltd Singapore is not able to overcome.
11. PRIVACY QUESTIONS
Queries regarding this Privacy Policy should be directed to admin@droov.app